1. Only the Buyers who have purchased the product on myUpchar are eligible for the Buyer Protection Program.
  2. Buyers can file a dispute within 2 days from the date of delivery of the product.
  3. Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
  4. Buyer should record a video while opening the product so that it can be submitted for your claim. Any claim without a video proof will not be entertained.
  5. Once an item is opened or used, no return or refund request for that order will be accepted.
  6. You can file a claim under the following conditions -
    1. You received a defective/damaged item(s).
    2. Delivered item(s) do not match your order.
    3. The ordered item(s) is/are lost or damaged during transit.
  7. Following circumstances do not qualify for Buyer Protection Program -
    1. Any wrong ordering of product doesn’t qualify for Return or refund.
    2. All products to be returned should always be in their original manufacturer's packaging i.e. with original tags, labels, bar-code and invoice.
    3. Used,Opened or Partially consumed products do not qualify for Return, only completely intact products can be returned.
    4. Return product should have the same batch number as mentioned on the invoice.
    5. Non delivery of product reported after 48 hours of delivery confirmation text message on registered mobile number.
    6. Fraudulent charges and claims are not covered under Buyer Protection Program
    7. If the Buyer has already initiated chargeback through the credit card issuing bank, no request will be entertained.
    8. Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
  8. Through the Buyer Protection program, myUpchar does not provide any guarantee/warranty to Buyers for products sold on myUpchar against technical/manufacturing defects.
  9. Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. myUpchar shall verify the disputes so raised and may process only such claims that are valid and genuine.
  10. myUpchar shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
  11. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
  12. myUpchar reserves its right to initiate civil and/or criminal proceedings against a User who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, myUpchar may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
  13. Decisions made by myUpchar under the Buyer Protection Program shall be final and binding on its Users.
  14. myUpchar reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
  15. Through this program, myUpchar shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
  16. myUpchar Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 7 days of such request, the dispute shall be auto-closed in favor of the Seller.